We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
A little bit about Buckboard Gifts….
Products in our "Hand Crafted" collections are creatively designed, uniquely crafted, carefully measured, shaped and made by hand. We are passionate in creating many beautiful works of art from a multitude of materials, many of which have been cast away as old and no longer usable.
However, We become inspired to see what beauty can be created from “old and aged” things. We love to always craft and create new items that are truly unique and visually stunning. We know we have captured the moment when we hear WOW!! from those that get to see our work first hand. Buckboard Gifts takes great pride in presenting awesome handcrafted products that will provide many years of enjoyment and perhaps even be handed down as an heirloom for the future. - These items are handcrafted with love, and in a smoke free environment.
Hi, and thank you for visiting our store. I am a native Oregonian. I grew up in the country and love nature. I enjoy re-purposing different materials and giving them a second life. I have also always loved creating beautiful artistic pieces. I hope you enjoy visiting our store and find products you just can't resist for yourself or loved ones. Wishing you always a beautiful day!